We are pleased to announce that as of today customers with access to Microsoft Services Premier and Professional Support can receive EMET related technical assistance. This is an important step for us to better support professional and enterprise customers and answer questions related to EMET deployment, configuration, and troubleshooting. The support will be fee based. Also, while there is support for EMET, servicing is done via version releases and there will be no hotfix support.
The EMET 3.0 is currently the only version offered support through Microsoft Services Support channels.
As we have since its inception, we will continue to provide support through Technet forums (http://social.technet.microsoft.com/Forums/en/emet/threads) for version 2.1 of EMET, as well as for consumers and all those who do not have a Premier or Professional contracts.
Remember to also visit our TechNet page where you can find the latest articles, downloads and news related to EMET at the page www.microsoft.com/emet.
– Gerardo Di Giacomo, MSRC